Privacy Policy

1) Contact

Email: privacy@coldopener.com

2) Information we collect

• Account & contact: name, email, password hashes, organisation details.
• Billing: processed by our payment provider (e.g., Stripe). We do not store full card details.
• Service data you provide: lead/CSV fields, email content, settings, metadata about SMTP profiles.
• Usage & device: IP address, device/browser, pages/actions, timestamps, logs, diagnostics.
• Support: messages, tickets, feedback.

3) How we use data

• Provide, operate, and secure the Service (incl. AI generation and optional sending flows).
• Process payments, billing, and account changes.
• Prevent abuse/fraud; enforce Terms.
• Provide support and service communications.
• Improve features and run aggregate analytics.
• Comply with legal obligations.

4) Legal bases (where applicable)

• Contract (to provide the Service you requested).
• Legitimate interests (security, product improvement).
• Consent (e.g., certain marketing/optional cookies).
• Legal obligation (e.g., tax, compliance).

5) Sharing & processors

We share personal data with service providers that help run the Service (payments, hosting/CDN, AI models, email, analytics, support tooling). Access is limited to what’s necessary, and providers are bound by obligations to protect personal data. We may disclose information to comply with law or protect rights and safety.

6) International transfers

Although we operate from Australia, our providers may process/store data in the United States, European Union, or other jurisdictions. By using the Service, you consent to these transfers. Where required, we rely on provider safeguards (e.g., standard contractual clauses).

7) Retention

We retain personal data for as long as needed for the purposes above, your account lifecycle, and legal requirements. Backups/logs may persist for limited periods.

8) Security

We use reasonable technical and organisational measures to protect data. However, no internet or storage system is 100% secure.

9) Your rights

Subject to law, you may access, rectify, erase, object, restrict, or port your personal data, and withdraw consent where processing is based on consent. Contact privacy@coldopener.com.

10) Children

The Service is not intended for individuals under 18.

11) Cookies & tracking

We use essential cookies (e.g., authentication, security). We may use analytics cookies to understand usage. You can manage cookies in your browser; blocking essential cookies may break core functionality.

12) Third-party links

Our site may contain links to third-party websites/services. Their privacy practices apply to their services.

13) Changes

We may update this Policy. We’ll post the updated version with a new “Last updated” date. Continued use constitutes acceptance.

Refunds, Cancellation, Disputes

Refunds: All purchases are non-refundable, except where required by law or for confirmed duplicate billing/clear technical error at our sole discretion.

Cancellation: Cancel any time in your dashboard; access continues until the end of the paid period.

Disputes: Contact billing@coldopener.com.